Shipping policy

TRACKING YOUR ORDER

You will receive a confirmation email containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our tracking page. Please allow 1 to 3 working days for the tracking information to show. Please contact us if you don't receive it.

ESTIMATED DELIVERY TIMES

Please note these are estimates and may vary depending on your location and customs processing:

  • United Kingdom: 5–10 business days
  • Europe: 10–20 business days
  • Rest of World: 15–30 business days

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs clearance delays and import duties/taxes, which are the responsibility of the buyer. We are not responsible for delays caused by customs. If a parcel is returned to us due to customs failure, we will contact you to arrange a reship; any additional shipping costs will be covered by the buyer.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

LOST/STOLEN PACKAGES

GALACTIC JUNGLE ART is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions please reach out to our customer support team.

RETURNS

By placing an order on GALACTIC JUNGLE ART, you are responsible for the cost of return shipping back to us if you are not happy with your purchase. In the case that your product is damaged due to shipment or manufacturing error, we will issue you a full refund or send you a brand new package. Please refer to our refund policy for further information.

To start a return, please contact us — we'll send you instructions on where to send your package and the return address. Items sent back to us without first requesting a return will not be accepted. Please note the product is your responsibility until it is received and signed for by us. We recommend sending your return via a secure and traceable courier who can insure your parcel.