Refund policy
CANCELLATIONS/MODIFICATIONS
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us to see if a modification can be made.
DAMAGED ITEM
During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to us within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email.
Returning the damaged product is not required. Our customer support team will be more than happy to offer you a full, free replacement of the damaged product(s) or a full refund through your original payment method.
Note: We are not responsible for any damage caused to the product due to incorrect use.
NON-REFUNDABLE ITEMS
Gift Cards.
REFUNDS
Refund requests must be submitted within 30 days of the order date. To be eligible for a refund of an undamaged product, you must return your order. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.
CUSTOMS & IMPORT DUTIES
International orders may be subject to customs clearance delays and import duties/taxes, which are the responsibility of the buyer. We are not responsible for delays caused by customs. If a parcel is returned to us due to customs failure, we will contact you to arrange a reship; any additional shipping costs will be covered by the buyer.
RETURN SHIPPING COSTS
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a trackable shipping service is mandatory — if you do not use a trackable shipping service, we will not be able to proceed with the refund.
WRONG ADDRESS
Please note that if the package doesn't reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount — you are responsible for providing clear and correct shipping & billing information upon placing an order. In these situations, we can attempt to modify the shipping address to reroute the item back to you, but only if you cover the shipping costs.
UNRESOLVED ORDERS / CLAIM DEADLINE All refund and reship requests must be submitted within 30 days of the estimated delivery date. After this period, if we have not been contacted, we will be unable to offer a refund or replacement. Please ensure you reach out to us within this timeframe if you experience any issues with your order.
RETURNS
We always aim to ensure that our customers love our products, but if you do need to return an order, we're happy to help. By placing an order on GALACTIC JUNGLE ART, you are responsible for the cost of return shipping back to us if you are not happy with your purchase. In the case that your product is damaged due to shipment or manufacturing error, we will issue you a full refund or send you a brand new package.
To start a return, please contact us — we'll send you instructions on where to send your package and the return address. Items sent back to us without first requesting a return will not be accepted. Please note the product is your responsibility until it is received and signed for by us. We recommend sending your return via a secure and traceable courier who can insure your parcel.
If you have any further questions, please contact us at info@galacticjungleart.com.